Please note we only ship to Australia. Please email firstname.lastname@example.org for international options.
Shipping is calculated on total order weight and destination. This can be checked in the Cart.
Tracking your Parcel
Once your order has been packed and left our warehouse, you will be emailed a tracking number and a link at which you can track your parcel.
Please check your junk mail as some customers find this email is redirected to this folder.
Orders are sent via TNT and require signature on delivery.
If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from.
Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs.
PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.
THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.
In the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the TNT Investigation Team. Unfortunately, these TNT timeframes are uncontrollable and we will do our best to rectify the issue ASAP.
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at email@example.com and we will attempt to correct the mistake.