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DELIVERY & RETURNS
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Return and to Receive Credit for Goods
MacroWeld will only accept return of merchandise if in SALEABLE CONDITION, which is at our discretion. Notification to Macro Weld must be strictly made within 7 days of receipt of goods and an RMA will be issued which must be supplied with the goods being returned. Macro Weld will Issue a Credit Adjustment to your account. Merchandise that is unwanted, the cost of return shipping shall be the responsibility of the customer and a 15% restocking fee may apply.
Incorrect and Damaged Goods
Macro Weld will, at your request, replace the goods that are received in damaged condition from our premises, or as a result of incorrect picking error. Notification of damage or error must be strictly made within 3 days of receipt of goods. An additional invoice will be raised for the replacement goods, and the original invoice will be credited to you once MacroWeld have assessed and received a credit from our supplier or our chosen transport company – depending on who bears the responsibility of the damage or error.
Delivery of goods that have been made by a shipping company of your choice, then it is your responsibility and will need to be taken up by your company. No goods will be accepted or a replacement granted without approval to return the merchandise and a RMA Number Quoted.