Return and to Receive Credit for Goods

DELIVERY & RETURNS

MacroWeld will only accept return of merchandise if in SALEABLE CONDITION, which is at our discretion. Notification to Macro Weld must be strictly made within 7 days of receipt of goods and an RMA will be issued which must be supplied with the goods being returned. Macro Weld will Issue a Credit Adjustment to your account. Merchandise that is unwanted, the cost of return shipping shall be the responsibility of the customer and a 15% restocking fee may apply.

Incorrect and Damaged Goods

Macro Weld will, at your request, replace the goods that are received in damaged condition from our premises, or as a result of incorrect picking error. Notification of damage or error must be strictly made within 3 days of receipt of goods. An additional invoice will be raised for the replacement goods, and the original invoice will be credited to you once MacroWeld have assessed and received a credit from our supplier or our chosen transport company – depending on who bears the responsibility of the damage or error.
Delivery of goods that have been made by a shipping company of your choice, then it is your responsibility and will need to be taken up by your company. No goods will be accepted or a replacement granted without approval to return the merchandise and a RMA Number Quoted.